Furthermore, in this guide we’ll cover the characteristics and rules of the chat process itself.
A chat will continue to run until the inactivity timeout is reached, by default, after 10 minutes.
You can adjust this time in your Widget Editor in the section "Chat" » "Advanced".
For less experienced Operators it's advisable to reduce the number of Chat Slots.
Especially if the traffic runs so high that your Operators have trouble answering incoming chats in time or appropriate quality.
The amount of concurrent chat sessions per Operator can be set in the "Chat Panel" section in your profile settings.
This option allows you to designate the sum of free chat slots at the same time.